Frequently Asked Questions

Everything you need to know about our smart amplifiers and audio software.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your Positive Grid account.

Do your products come with a warranty?

Yes, all Positive Grid hardware products, including the Spark series and RIFF, come with a standard one-year limited warranty covering manufacturing defects.

What is your return policy for hardware and software?

We offer a 30-day return policy for hardware items in their original condition. Please note that digital software downloads are non-refundable once the license key has been redeemed.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'buy now, pay later' options depending on your region.

Do I need a specific app to use the Spark amplifier?

Yes, to unlock the full potential of Spark, you should download the free Spark app from the Apple App Store or Google Play Store to access thousands of tones and smart features.

Do you ship internationally?

We ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.